Not only am I/was I getting charged for text messages, I'm getting charged for text messages from the future !!
So I call into Telus to try and sort this out, and was greeted by a service rep by the name of Wylder (?). He as quite rude off the bat. I tell him about my problem, and he tells me that they will charge me if I am not on the plan. DUHH !!. I am not an idiot. But he didn't want to listen to me and had an explaination for everthing, even before I finished explaining.
I tell him about getting charged for text messages from the future and he tells me maybe it's an adjustment for something I did the next day. Really ?? I get free messages! He finally opens up his broswer and looks at the specific time and date I told him to look at. He tells me to hold on, puts me on hold.
When he comes back, he tells me he has calculated all the mis-charged text messages I've recieved and came up with a total of 20-something odd dollars, which he will refund back to my account (I put way more than that in). I asked him if he knew what was wrong with it, because I don't want it happening again. He said yes, I've been working as a CSR for some time, I think I know what I am doing, the system was not working for me and that it is fixed and all good.
I said ok, but you are only refunding me back for SMS, not the calls they charged me for. He then tells me that he can escalate it to the team above, but then it would take alot longer, that they are more strict, and that if they find out that it was my fault, that they would not refund me anything. So it went from the system not working for me, to, it may be my fault ? So I ask for his name and he gets on the defensive.
He then tells me he is also going to give me five free days and that I am actually getting alot more. Sure, I'll take that, I ask for his name again. He gives me this blurb, and then asks : "so, do you want it ?" (still no name).
At the risk of not getting anything at all, I take his offering. He finally gives me his name with no last initial.
So, no my phone works, awesome !
I've been working on a project for the last 2 weeks, spending about 133 hours a week on it. It is very important to me. Time and precision plays a very big key in what I am doing, and everything comes together, the next day !.
I make sure everything is working fine, and we are a go. Well.. the next day, when the time comes for me to get the call, I don't get it. Time and precision plays a very key roll, but I figure he might be caught up still, and I should bother him. Another half an hour goes by, now this isn't normal. I go and check my phone, and I have NO MINUTES !!!!
No I panic. I log on twitter, and try and get in trouch with @TelusSupport, who go in contact with me before. I go and email them, I do everything to get my phone to work again. I finally get an email back from telus which reads:
I guess Mr. I know what I am doing, forgot to do something. I go try and save what I've been working on for the last 2 weeks, but it's too late. I can't do it.
That's not even what bothers me, what bothers me is that I have to tell my girl that I've failed. Both me and her have been looking forward to his day for a long time, and I know it's just as important to her as it is to me. I can't do that. I can't face her and tell her.
Why is all of this happening to me? Why can't I just get a break? I'm tired!
I dunno what to do now. I'm exhausted. Two 133 hour weeks, and all I got to show for it is $23.00 credit that Telus mobility gave me. Thanks Telus, Thanks Wylder.
